Effective date: June 18, 2026. This Privacy Policy explains how Folli Hair Restoration ("Folli", "we", "us") collects, uses, and shares information through follimd.com (the "Site"). If you are a patient, certain health information may also be governed by HIPAA and our separate Notice of Privacy Practices.
1. Information we collect
We collect: (a) information you give us — such as your name, email, phone number, and anything you choose to share about your hair or goals when you contact us or book; (b) appointment and transaction information; and (c) information collected automatically — device, browser, IP address, pages viewed, and similar usage data via cookies and analytics tools.
2. How we use your information
We use your information broadly to operate and grow our business, including to: respond to your inquiries; schedule and provide consultations and services; process payments; personalize and improve the Site and our offerings; conduct analytics and research; send you marketing, promotions, and updates about Folli; ensure security and prevent fraud; and comply with legal obligations. We may combine information from different sources for these purposes.
3. Marketing & communications consent
By providing your phone number or email, you consent to receive calls, text messages, and emails from Folli about our services and offers, including messages sent using automated technology. Message and data rates may apply. You can opt out of marketing emails via the unsubscribe link, or reply STOP to text messages; we may still send you non-promotional messages about your appointments.
4. Cookies & analytics
We and our partners use cookies, pixels, and similar technologies to run the Site, remember preferences, measure performance, and support advertising. You can manage cookies through your browser settings; some features may not work without them.
5. How we share information
We may share your information with: service providers and vendors who help us operate (e.g., scheduling, payments, hosting, analytics, marketing); professional advisors; authorities when required by law or to protect our rights; and a successor entity in connection with a merger, acquisition, financing, or sale of assets. We do not sell your personal information for money.
6. Data retention
We keep your information for as long as needed to provide our services, run our business, and meet legal, tax, and recordkeeping requirements.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices
You may opt out of marketing at any time. Depending on your location and applicable law, you may have rights to access, correct, or delete certain personal information; to exercise these, contact us.
9. Children
The Site is not directed to anyone under 18, and we do not knowingly collect information from children.
10. Changes
We may update this Policy by posting the revised version here with a new effective date.
11. Contact
For privacy questions or requests: contact us.
Note: This document is general information, not legal advice. Folli is a medical practice; health information may also be governed by HIPAA and New York law. Have a licensed New York attorney review and finalize before relying on it.